T&C's
General Terms & Conditions
If you have any questions about our Terms and Conditions please do not hesitate to contact us. The Adur Centre is the trading name for Adur Centre Limited. Company registration number 04805834. The Adur Centre reserves the right, without the need to give reasons, to refuse to accept a booking. In such circumstances no agreement arises and the Adur Centre will return any payment accompanying the booking. The agreement is governed by English law.
Once a booking has been confirmed either by completion of our online booking form, email confirmation or other written confirmation or by payment of our deposit invoice, a contract has been entered into and all of the following terms become applicable.
1 FEES
1.1 Any quotations drawn up on a per head basis by Adur Centre Limited (henceforth referred to as the Adur Centre), will prescribe a minimum number of attendees. The Adur Centre will not give any refund if numbers fall below this minimum and will charge the specified per head fee for any additional persons attending.
1.2 For any confirmed team building session, course or activity, a deposit invoice for 50% of the total cost (excluding any extras and additional attendees) will be raised by the Adur Centre. Payment of this deposit invoice within 14-days of the deposit invoice date, or before the event, whichever is sooner, is required.
1.3 If no deposit is received from the client within the 14-day period specified on the deposit invoice, prior to the event date, The Adur Centre reserves the right to cancel the session, course or activity and offer the date to another party. The deposit invoice for 50% of the price of the proposed programme will however still be payable to cover the costs incurred by the Adur Centre.
1.4 The balance of the event fee including bar bills and additional attendees, is payable by the client within 14 days following a course or programme, in response to a balance invoice from the Adur Centre.
For sessions booked at the Adur Centre any monies due for additional participants and/or the balance invoice must be settled on the day.
1.5 If no payment is received from the client within the period specified on the balance invoice, the Adur Centre will start procedures to recover the debt.
Once a booking has been made, it may be possible to increase the number of participants. Additional participants need to be booked in advance.
2 CANCELLATIONS/POSTPONEMENTS
2.1 Cancellation by the Adur Centre: The Adur Centre reserves the right to cancel a session, course or activity, if conditions prevent the safe running of the session, course or activity, if an alternative venue cannot be found. In the event of such a cancellation clients will be offered the following options: either a full refund of fees or the same session/course on a different date.
2.2 Client cancellation: all client cancellations must be in writing. If the cancellation is between 12 (twelve) and 4 (four) weeks before the start of the course, session or activity, the 50% deposit will be retained by the Adur Centre. If it is less than 4 (four) weeks before the start of the course, session or activity the client will be liable to pay the Adur Centre the full 100% course, session or activity fee.
2.3 If a client wishes to change the date of a confirmed event, course, session or activity, within twelve weeks of the event date, the client will be liable for an additional 25% of the total event price, on top of the full event price, to cover the Adur Centres overheads associated with moving the date. To secure the revised date, both the deposit invoice and the additional 25% of the full event price must be paid.
2.4 If a client wishes to change the location or programme content of a confirmed event, course, session or activity, the Adur Centre reserves the right to charge the client for any costs incurred in order to implement the changes, which may include an administration fee.
2.5 The Adur Centre reminds clients that any bookings involving venue hire and/or accommodation and/or food expenses are liable to cancellation or postponement fees. Please see section 4 for details.
3 PERSONAL & INSURANCE
3.1 The Adur Centre holds twenty five million Pounds Stirling (£25,000,000) public liability insurance.
3.2 The Adur Centre recommends that you take out insurance cover for your own personal belongings and accepts no liability for lost/damaged personal belongings.
3.3 the Adur Centre reminds clients that our courses tend to contain an element of physical activity and that any physical activity can be strenuous. We suggest that any person who has a medical condition that may be aggravated by participating in a physical activity seeks professional medical advice before doing so and then participates at their own risk.
3.4 The Adur Centre aims to operate to the highest health and safety levels, however, we remind participants that running programmes in the outdoors presents an element of risk and we accept no liability for any injury or accident that may occur outside the categories of instructor negligence or structural failure of facilities constructed by the Adur Centre.
4 ACCOMMODATION, FOOD & VENUE EXPENSES
4.1 Where the Adur Centre are arranging non-Adur Centre accommodation, non-Adur Centre venue hire or non-Adur Centre catering on behalf of the client a separate set of invoices will be raised by the Adur Centre. These invoices will include an Adur Centre administration fee.
4.2 A deposit invoice for non-Adur Centre accommodation, non-Adur Centre venue hire or non-Adur Centre catering is payable by the client to the Adur Centre to hold the booking. The client is advised that if this payment is not made, they risk losing the accommodation/venue/catering.
4.3 A balance invoice for non-Adur Centre accommodation, non-Adur Centre venue hire or non-Adur Centre catering is payable by the client to the Adur Centre within 7-days prior to the event, session, course or activity, in response to a balance invoice from the Adur Centre. If this payment is not received by the Adur Centre within the specified timescale, the Adur Centre will start procedures to recover the debt.
4.4 In the event of cancellation or changes to numbers by the client, the client is advised that hotels/bed and breakfast facilities, venue providers and caterers/restaurants/pubs may retain deposits on cancellation and/or demand full payment for the reserved number of delegates.
4.5 The Adur Centre reserves the right to exercise the terms and conditions set down by the relevant hotels/bed and breakfast facilities, venue providers and caterers/restaurants/pubs in circumstances such as per condition 4.4.
4.6 The Adur Centre advises that the rates quoted for accommodation, venues and catering do not include bar bills, use of the telephone or internet services, room service or any other personal costs incurred and the Adur Centre accepts no responsibility for paying such additional bills.
5 CONSENT AND MEDICAL FORMS
5. 1 The client acknowledges that all participants must complete and sign a Medical and Consent Form (or be signed by a person with parental responsibility for under 18’s), which must be received by the Adur Centre at least seven working days prior to the commencement of the programme, session or activity. The Medical and Consent Form can be completed on line or downloaded and returned either as an email attachment or in the post.
6 CONDUCT ON A COURSE
6.1 The client acknowledges that during an Adur Centre programme participants are required to submit to the reasonable instructions and leadership of the Adur Centre instructors. The client acknowledges that persons attending an Adur Centre course are entitled to expect a high standard of conduct and regard for personal well being on the part of all participants. All programmes with participants under 18 years old must have enough accompanying adults to remain responsible for them at all times. Parents, teachers and those in comparable roles must maintain control of those children to the satisfaction of the Adur Centre instructors. If a participant’s conduct is unacceptable, the Adur Centre may, without the need to give reasons, ask for them to leave the programme. Circumstances in which this might occur include (without limitation): disorderly or abusive conduct; intoxication; failure of control over children; inadequacy of clothing or equipment. In such circumstances the client will not be entitled to a refund of monies and the Adur Centre will not be liable for any losses so resulting.
7 OUTDOOR ACTIVITIES
7.1 Prices quoted will be for a maximum of six hours operation per day. For events when over six consecutive hours will be worked, and/or large events, extra instructors will be required for health and safety reasons, at additional cost. On long days the Adur Centre may need to provide two separate shifts of instructors. If the event organiser fails to book enough instructors or changes the hours of operation to over six hours, without pre-booking additional instructors, The Adur Centre reserves the right to close the outdoor activities at various times during the event, in order to operate the appropriate break periods.
8 COMPLAINTS
8.1 In the unlikely event that a client has cause for complaint about an Adur Centre event, the complaint should be made to a representative of the Adur Centre during the event, in order that corrective action can, if necessary, be taken. The client acknowledges that it is unreasonable to take no action during an event but to complain later. However, should a problem not be resolved during the event, complaint should be made in writing to the duty director within 28 days of the event.
9 FUTURE COMPETENCE
9.1 It is not intended that any instruction provided to any client while on an event will in any way qualify them to participate in the activities at a later date or instruct any third party and no warranty is made to that effect. The Adur Centre hereby excludes any liability it might have to any participant or third party in respect of any loss or damage suffered or incurred by that participant or third party in its reliance on any skills taught by any client(s) on the basis of having attended any event.
10 CHANGES TO THESE CONDITIONS
10.1 Adur Centre reserves the right to update these Terms and Conditions at any time without notice.
V.1.2023 Adur Centre